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Booking
and Cancellation Policies
Reservations Policy
Bookings must be confirmed by payment of a deposit within 7 days of our
acceptance. The required deposit is 20% of your entire booking or
one night's accommodation, whichever is the greater amount. The
full balance of payment for your reservation is payable at time of
check-in.
Cancellations Policy
Our cancellations policy depends on the season. Please carefully read
the particulars below.
NSW School Holiday Periods
Cancellations at least 30 days prior to your arrival will be entitled to
a deposit refund minus a 15% service fee.
Cancellations 14 - 29 days prior to your arrival
will be refunded minus a 25% service fee.
Cancellations 7 - 13 days prior to your arrival
will be entitled to a deposit refund minus a 35% service fee.
Cancellations less than 7 days prior to your
arrival will not qualify for any refund of deposit.
Other Times of Year
Cancellations at least 7 days prior to your arrival will be refunded
minus a 15% service fee.
Cancellations not later than 10.00 am on your day
of arrival will be entitled to a deposit refund minus a 20% service fee.
Cancellations later than 10.00 am on day of
arrival will not receive a refund of deposit.
Early Departure
In the event that you decide to vacate earlier than originally booked
the unused time will not be refunded if it is during a NSW school
holiday period. Outside of NSW school holidays the unused portion of
your payment will be refunded minus a 20% service fee.
Changing Reservation Dates
Subject to availability, you may change the dates of your reservation
without incurring a service fee provided you give us at least 30 days
notice if your original booking was within a school holiday
period.
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